Welcome to Scented Essence, a UK-based perfume business. These Terms and Conditions govern your use of our website, purchase of products, and interactions with our services. By accessing or using our website and services, you agree to comply with these terms and any applicable laws and regulations.

  • “We,” “us,” and “our” refer to Scented Essence.
  • “You” and “your” refer to the customer or user accessing our website.
  • “Products” refers to the perfumes and related items available for purchase on our website.
  • “Website” refers to the official website of Scented Essence at Scentedessence.co.uk.
  • 3.1. Product Descriptions: We strive to provide accurate information about our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy, completeness, or reliability of product information on our website. We reserve the right to modify or discontinue products without notice.
  • 3.2. Allergy/Sensitivity Warning: Some of our products may contain allergens or sensitive ingredients. It is your responsibility to review the product ingredients and consult with a healthcare professional if you have known allergies or sensitivities.
  • 3.3. Description of Fragrances: We provide descriptions of our fragrances, but individual perception may vary. Fragrance descriptions are for reference purposes and are not guaranteed to represent your experience accurately.
  • 3.4. Flammability: Certain products may be flammable. Please follow the provided instructions and take necessary precautions to avoid fire hazards.
  • Orders and Payments
  • 4.1. Order Placement: By placing an order, you agree to provide accurate and up-to-date information, including your contact details, shipping address, and payment information.
  • 4.2. Order Confirmation: Once an order is placed, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not constitute an acceptance of the order.
  • 4.3. Pricing: All prices are listed in GBP and include applicable taxes. We reserve the right to change prices at any time without notice.
  • 4.4. Payment: We accept payment via major credit cards and other payment methods as specified on our website. Payment information is securely processed, but we do not store your payment information.
  • 4.5. Order Acceptance: Your order is only accepted when we dispatch the products. We reserve the right to refuse or cancel orders for any reason.
  • 5.1. Shipping Fees: Shipping fees are displayed at checkout and are your responsibility. These fees may vary depending on your location and chosen shipping method.
  • 5.2. Delivery Time: Estimated delivery times are provided for reference, and we do not guarantee delivery on a specific date. Delays may occur due to unforeseen circumstances.
  • 5.3. Delivery Address: Ensure that your shipping address is accurate. We are not responsible for non-delivery due to inaccurate address information.
  • 5.4. Product Availability: We strive to maintain stock levels, but some products may become unavailable or discontinued without notice. In the event of unavailability, we will notify you and provide suitable alternatives or a refund.
  • 6.1. Return Policy: We accept returns for eligible products within 14 days of delivery. Returned products must be unused and in their original condition.
  • 6.2 We accept returns for defective or damaged products within 30 days of delivery.
  • 6.3. Refunds: Refunds will be processed in accordance with our Returns Policy. We reserve the right to deny refunds for products that do not meet our return criteria.
  • 6.4. Return Shipping: You are responsible for return shipping costs, except in cases of defective or damaged products.

We take customer satisfaction seriously. If you have any complaints or issues with our products or services, please contact us on email at [email protected], and we will make every effort to address your concerns promptly.

  • 8.1. Ownership: All content on our website, including text, images, logos, and trademarks, is protected by copyright and intellectual property laws. You may not use our content without our explicit written consent.
  • 8.2. User-Generated Content: By posting, submitting, or sharing content on our website or social media platforms, you grant us a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any medium.
  • 9.1. No Liability for Consequential Damages: To the extent permitted by law, Scented Essence shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products.
  • 9.2. Limitation of Liability: Our liability for any claims, whether in contract, tort, or otherwise, shall be limited to the purchase price of the product in question.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. Our rights under these terms remain in full force and effect.

If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to modify or amend these Terms and Conditions at any time. Notice of changes will be provided through our website, and it is your responsibility to review these terms periodically.

You agree not to engage in any activity that may be considered defamatory or harmful to our reputation. We may take legal action in response to defamatory statements or actions.

  • 15.1. Product Warranties: We provide products on an “as-is” basis and do not make any warranties or representations regarding the suitability, reliability, or accuracy of our products.
  • 15.2. Disclaimer: We disclaim any implied warranties, including but not limited to fitness for a particular purpose, non-infringement, and merchantability.

You agree to indemnify and hold Scented Essence, its affiliates, employees, and agents harmless from any claims, losses, or damages resulting from your use of our website or products, or your violation of these Terms and Conditions.

We are not liable for any delay or failure to perform our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, and government actions.

We reserve the right to terminate your access to our website and services or cancel your order at our discretion. Reasons for termination or cancellation may include but are not limited to violation of these Terms and Conditions or abusive behavior.

You may not assign any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to a third party.

We reserve the right to make amendments or updates to these Terms and Conditions at any time. Such changes will be effective upon posting the updated terms on our website.