Welcome to Scented Essence (“we,” “us,” or “our”).

At Scented Essence, we are committed to protecting your privacy and personal information. This Cookie and Privacy Policy outlines how we collect, process, and protect your personal data, and it explains your rights and options concerning your personal information. Please read this policy carefully.

We may collect, process, and store personal data in accordance with applicable data protection laws. We collect personal data in the following ways:

  • When you create an account on our website.
  • When you place an order or make a purchase.
  • When you subscribe to our newsletters or marketing communications.
  • When you contact our customer support.

We use your personal data for various purposes, including:

  • To fulfil orders and provide customer support.
  • To personalise your shopping experience and offer product recommendations.
  • To process payments and prevent fraud.
  • To send you order updates, newsletters, and marketing communications (with your consent).
  • To analyse website usage and improve our products, services, and website.
  • To comply with legal and regulatory requirements.

It is essential to keep your personal data accurate and up to date. You can update your information in your account settings or contact our customer support for assistance.

You have the right to opt out of receiving marketing communications from us and request the closure of your account. You can do this by:

  • Clicking the “unsubscribe” link in marketing emails.
  • Adjusting your communication preferences in your account settings.
  • You can contact us on [email protected] with your request.
  • Note that if you close your account, we may continue to hold your personal information for some time after you cease to be a customer (see section 5 headed ‘How Long Personal Information is Held’

We will retain your personal data for as long as necessary for the purposes outlined in this policy or as required by law. You can contact us if you wish to request the deletion of your data.

We use industry-standard security measures to protect your payment details when you make a purchase on our website. We do not store your full payment card information.

We employ technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We may ask you to complete an additional security check when you access your personal details in your online account.

We use cookies and similar tracking technologies to enhance your browsing experience. You can find a detailed list of the cookies we use in our Cookie Policy.

You can adjust your cookie preferences in your browser settings or through our Cookie Policy. Please note that certain website features may not function properly if you disable some cookies.

You can update and change your personal details by accessing your account settings on our website. For assistance, please contact our customer support.

If you are using a shared computer, always log out and close the browser when you’re done using our website to ensure your personal information is not accessible by others.

You have the right to access, rectify, or delete your personal data, as well as the right to data portability. To exercise these rights or to make any other inquiries about your personal data, please contact us at: [email protected]

If you believe we have mishandled your personal data or violated your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

We may update this policy to reflect changes in our data processing practices or legal requirements. The revised policy will be posted on our website, and the date of the latest revision will be noted at the top.

At Scented Essence, we respect your right to control your personal data. If you wish to exercise your right to opt out of certain data processing activities, please follow the steps below:

15.1. Opting Out of Marketing Communications

If you no longer wish to receive marketing communications, you have the right to opt out. You can do this by:

  • Clicking the “unsubscribe” link in marketing emails that you receive from us. This link is typically found at the bottom of the email.
  • Adjusting your communication preferences in your account settings on our website.

Please note that even if you opt out of marketing communications, you may still receive transactional or service-related messages regarding your orders or account.

15.2. Requesting Deletion of Your Data

If you want to have your personal data deleted from our records, you can request its deletion. To do so, please contact us at [email protected]. We will process your request in accordance with applicable data protection laws and will inform you of the outcome.

15.3. Data Portability

You also have the right to request a copy of the personal data we hold about you in a structured, machine-readable format. To request a copy of your data for portability purposes, please contact us at [email protected]. We will provide the data in a commonly used and machine-readable format.

15.4. Exercising Other Data Rights

If you have other specific data rights or requests concerning your personal data, please contact us at [email protected]. We will respond to your requests in accordance with applicable data protection laws.

Please note that there may be legal and legitimate reasons that prevent us from fully complying with all data deletion or portability requests. We will inform you of such reasons, where applicable.

15.5. Timely Response to Data Opt-Out Requests

We will make reasonable efforts to respond to your data opt-out requests promptly, usually within 30 days. However, certain requests may require more time to process due to their complexity or the volume of requests received. In such cases, we will inform you and keep you updated on the progress of your request.

If you have any questions relating to this policy please contact [email protected]